Both the business and regulatory environments surrounding the accounts receivable industry are complex. They require detailed knowledge of the rules, regulations, and laws affecting the collection of past due accounts. We help you to learn the rules of debt collection and the methods our team uses to be successful. We provide new team members with comprehensive training to help them develop a deep understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Telephone Consumer Protection Act, US Privacy Laws, and other applicable rules and regulations.
Beyond the initial training, we regularly provide updates to our staff based on changes to the industry, new interpretations of laws, applicable court cases and much more. Ongoing training with our team keeps us on the forefront of the industry’s evolution. As members of respected industry trade associations ACA International and RMAI, we provide our team access to ongoing professional development and specialized certification opportunities for those interested in growing in their careers.